Get Food

The Richmond Food Bank’s Grocery Distribution program is available to help Richmond residents who are experiencing financial difficulties. We work on the honour system, without an income or means test. The food we offer has been donated by the community to help people in need.

New Clients
Existing Clients

New Clients

All new clients must book a registration appointment with us prior to accessing our services. 

Step 1: Book an Appointment

New registrations happen every Tuesday, Friday, and Saturday at select times. Members of the same household should select one appointment time only. 

If you require assistance with booking an appointment, please contact us at 604-271-5609.

Step 2: Bring the Required Materials

Bring ID for each person in your household and proof of residency (e.g. rental agreement, utility bill, email from SUCCESS, hotel confirmation) to your appointment. Clients who do not bring these items will be asked to sign up for another appointment. 

Please arrive on time for your appointment. Due to the volume of registrants, we may not be able to register you if you arrive more than 5 minutes past your registration time. 

Book an Appointment
Woman donating cans to the Richmond Food Bank

Existing Clients

Existing clients can pick up groceries once a week at any of our locations. Please bring a piece of valid ID or recent mail to access our services. 

See below for a list of grocery pick up locations and schedules. 

  • #100 – 5800 Cedarbridge Way
  • Monday, Wednesday & Saturday 10am-1pm (all ages)
  • Thursday 10am-1pm (Seniors 55+ only)
  • Please do not arrive prior to 9:30am. Random number draw begins at 9:40am
  • Check-in will take place inside
  • 4011 Francis Rd
  • Parking lot off of Francis Road, across from Petro-Canada
  • Mondays 3:30pm – 5pm
English
Chinese

FAQs

We distribute food at 4 locations over 5 days. Clients can pick up food once per week per household. We are closed on all Statutory Holidays. 

  • #100-5800 Cedarbridge Way: Monday, Wednesday, Thursday (Seniors Only 55+), Saturday from 10am-1pm
  • West Richmond Depot (corner of No.1 and Francis): Monday from 3:30pm-5pm
  • Daniels Road Depot (11571 Daniels Rd): Tuesday from 3:30pm-5pm
  • Church on Five Depot (10200 No. 5 Rd): Wednesday from 4:30pm-5:30pm

Please do not arrive before we open. You will not receive extra food or be served first by arriving first. 

Once you have completed your initial registration appointment, you can visit any of the pick up locations to get groceries. Please bring with you: 

  • Valid ID with the Richmond address that matches what we have on file (e.g. BC Driver’s License, BCID, BC Services Card) OR
  • Proof that you live in Richmond (e.g. a recent piece of mail dated within the last two months, rental agreement) 
*If you bring a form of ID with no address (e.g. Passport, Birth Certificate, Canadian Permanent Resident Card, Record of Landing Form, or Immigration Documents), you will also need to bring a piece of mail dated within the last two months to prove that you live in Richmond. 

If you are unable to provide this, please email info@rfbs.org, or call 604-271-5609 (Monday to Friday 9am-4pm), to discuss options moving forward.

The person you are collecting groceries for must be a registered client of the food bank. If you are picking up food for someone else (i.e. friend, neighbour, or anybody else outside of your own household), please bring:

  • ID of the person you are collecting for 
  • Your own ID
If this is your first time picking up for a registered client, you must also bring an authorized letter from the client stating that you are able to pick up on behalf of them.

Please email info@rfbs.org or call 604-271-5609 (Monday to Friday 9am-4pm) if you have any questions.

Once you are a registered client, you do not need to book an appointment to pick up your groceries each week. We offer express box pick ups by appointment after most statutory holidays. For the most updated information, please check our Facebook or Twitter pages. 

Yes – as long as you still live in Richmond and consider yourself food insecure. If you have not been to the food bank in more than 6 months, we may conduct a mail and ID check to ensure that your details are still correct, and that you still live in Richmond.

If you have not picked up food from us for a couple of years, you may have to register with us again, To check if this may be the case, please email info@rfbs.org or call 604-271-5609 during our office hours (Monday to Saturday, 9am-4pm).

You can reschedule/cancel your appointment online via your confirmation email, by phoning 604-271-5609, or by emailing info@richmondfoodbank.org.

If you wish to reschedule or cancel your appointment, please do so at least 24 hours prior to your appointment time. If not, it will be considered a missed appointment. 

The Richmond Food Bank respects client information and keeps it private. Only trained individuals who have signed a confidentiality agreement can access our client database, and must keep the information private.

We use client information for specific reasons including:

  • To Run and Improve Our Programs: For example, tracking the number of client visits each week.
  • To Do Research: We may use client information for research. All information remains anonymous and will only be shared with qualified persons.
  • To Connect Clients with Other Programs: At a client’s request only, we may share personal information to check eligibility for other benefits or programs.
  • To Report Abuse or Harm: We are required by law to provide information to law enforcement in certain cases, for example, if a client causes harm to a member of our staff/volunteer team or to another client, or damages our property. We may also share client information in case of a threat to the public.

Please contact us if your questions were not answered above.